Silhouette Keepsake Shadow Box

Every frame is built to a standard print size — 4×6, 5×7, 8×10, 11×14, 16×20 and up — and the size in the name is the frame size, not the outer edge. “Matted to 8×10” means the mat window is cut for an 8×10 print inside an 11×14 frame; lift the mat out and the same frame takes an 11×14 print edge to edge.

Three numbers sit under the size picker on this page and follow whichever size you choose: the print size it displays, the true mat opening (about ¼ inch smaller than the print, so no edge shows) and the real outer size of the frame. Measure your print and match it to the print size — or to the frame size if you want it unmatted. The full pairing table is in the Size Guide.

Right size, guaranteed. If it still isn’t the size you needed, email help@americanflat.com within 30 days of delivery with your order number and the size you want. We send a prepaid return label and ship the new size at no extra cost — the original just needs to be unused and in its packaging.

It depends on the frame and the size. Many styles use 2.0 mm shatter-resistant glass, larger frames and poster frames mostly use plexiglass, and a few styles use standard glass. The glazing for each size is listed in the product details above.

Free standard shipping on orders $99+ under 100 lb within the contiguous United States. Under $99, you pay the live FedEx or USPS rate for your order, based on its size, weight and destination, shown at checkout before you pay. Orders of 100 lb or more ship by freight, from $99. Orders are typically processed within 1–2 business days and arrive in approximately 6–9 business days. See our Shipping Policy for details.

Eligible items may be returned within 30 days of delivery, unopened, unused and in their original packaging with the packing slip enclosed. Return shipping is your responsibility; you may purchase a flat $12.95 return shipping label from us. Original shipping charges are non-refundable. Refunds are issued to the original payment method within 7–10 business days after we receive your return. Washed or used items, final sale items and wall art cannot be returned. See our Return & Refund Policy for details.

Arrives damaged? We replace it — no return needed. See the next question.

Arrives perfect, or we replace it — no return needed. Email help@americanflat.com within 14 days of delivery with your order number, a photo of the damage and a photo of the box it shipped in. We ship a replacement and you keep the damaged one — nothing to pack up or send back.

We focus on standard sizes rather than custom cuts — but the range is wide, from 4×6 up to 24×36 and larger, with matted options that fit most common prints. There's almost always a stock size for your photo.